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Online Store Terms

Delivery Areas and Minimum Purchase

We require a minimum purchase of 12* bottles (and in multiples of 12 thereafter) to deliver within Australia, the website will guide you with this. *The exception being when ordering the Limited Release range of wines which may be ordered in full 6 packs. Due to their extra weight and size this range of wines are packed in 6 pack cartons.
We deliver via Australia post within mainland Australia and Tasmania only.

If you live in a different country or on a remote island please contact us direct for an export wine price and delivery quote.
Export orders can be air freighted with DHL. Rates vary for country of delivery.

Security & Privacy

All orders are made through a secure portal. For our full privacy statement please see our privacy page.

Website 'Offer to Purchase' Terms

By placing an order on the Knee Deep Wines web site you are making an 'offer to purchase' the selected products. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing or incorrect pricing, inability to supply stock, incorrect freight calculations or any other reason. Should an issue like this occur we will contact you to provide you with your options. The website automatically debiting your credit card does not indicate that we are happy with, and can supply your order at a mutually agreed pricing. Shipping of the goods indicates our acceptance of your offer to purchase.

Expected Delivery

We use Australia Post for our wine deliveries. You can expect your wine to be delivered within 5 - 12 working days of your confirmation email. Wine is shipped from Knee Deep Wines via the Busselton LPO pick up service. We use the e-parcel tracking system so please call us if your wine has not arrived after this period. By providing your mobile number and email address at the time of purchase this will be used by Australia Post to contact you with delivery options. Wine must be signed for on delivery unless you have given us instructions where to leave the wine if you are not at home. This instruction needs to be repeated for each order you make.

Packing

All items are packed according to Australia Post standards. Wine boxes weigh approximately 16kgs (6 packs are 8kg). Please take care when lifting your wine. This packing is only suitable for Australian delivery. Export mail orders will be packed in foam inserts inside an outer carton.

Delivery Charges

Delivery charges will be made clear to you before final payment is required.

Ordering Offline

We also accept orders by email and fax:
By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
By Phone: +61 8 97556776
By Fax: +61 8 9755 6779

Payment Methods

We accept major credit cards Visa & Mastercard.
We also accept cheques plus Money/Postal Orders made payable to "Knee Deep in Margaret River" mailed with your order to: PO Box 863 Dunsborough WA 6281
You may also pay by direct deposit into our bank account - please contact us for these details by telephoning our office staff on 08 9755 6776.

Refunds

We are happy to look at your concerns if there is a problem with your order however, we do not guarantee that we will offer replacement product or a refund.

Liquor Control Act

Producer's License 6180146721; Philip Anthony Childs; 160 Johnson Road, Wilyabrup, WA 6280.
Tavern License 6020143108; Philip Anthony childs; 160 Johnson Road, Wilyabrup, WA 6280.
WARNING: Under the Liquor Control Act 1988, it is an offence:
• to sell or supply liquor to a person under the age of 18 years from a licensed or regulated premises; or
• for a person under the age of 18 years to purchase, or attempt to purchase, liquor from a licensed or regulated premises.

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IMMERSE YOURSELF IN KNEE DEEP

Award winning cellar door and restaurant in the heart of the Margaret River Region

 

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    • Location

      160 Johnson Road, Wilyabrup, 
      Western Australia  6280

      Cellar Door Open: 
      7 days for tastings (10am - 5pm).
      Restaurant Lunch Open:
      7 days 12 - 3pm Full Menu.
      Closed Public Holidays.

       
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